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The Production Ops Agent

NeuBird prevents incidents before the page, resolves the ones that get through with root cause in under 5 minutes at 94% accuracy, and operates production between them. Every action waits for your engineers to approve it.

One center · three consumersZero telemetry stored
Acme · ProdChannelsincident-checkoutpayments3deploysplatform-oncallAppsNeuBird
Today
V
Vinod09:11checkout p99 is climbing again.
NeuBirdApp09:14
Root causeConnection pool exhaustion · payments-dbEvidence14 services · 3 deploys · citedBlast radiuscheckout, cart, orders · 3 of 14 servicesProposed fixRoll back #4821 · awaiting approval
Approve rollbackReview evidenceRequires · Andrew LeePolicy · Act
RVP3 repliesLast reply 2m ago
Andrew Lee is typing…
Message #incident-checkout
inv-2291 · seen before · 2 prior fixes
Central memoryServing · slack

inv-2291 · versioned · cited · conclusions, never telemetry

RCA accuracy94%
Time to root cause<5 min
Writing · conclusions and institutional knowledge
GitHubinv-2301cart p99 regression · N+1 in coupon-service · fix merged
Google Cloudkb-0133egress spikes track the weekly export job, not traffic
GitLabinv-2282ci image pull timeouts · registry mirror added · resolved
OpenTelemetrykb-0136trace sampling hides the slow path below the p99 alert
AWSinv-2285eu-west-1 nat gateway saturation · scaled out · resolved
MongoDBkb-0139orders replica lag spikes during the nightly index build
Redisinv-2288checkout cache stampede · ttl jitter added · resolved
Datadogkb-0142checkout p99 trails every payments-db failover by ~40s
audit
09:14:02 · alee approved rollback #4821 · consumer: slack · policy: Act · 09:16:40 · agent read payments-db dashboards · policy: Recommend · 09:21:07 · cursor session queried inv-2291 · consumer: mcp · read only · 09:24:55 · scheduled brief generated · consumer: leadership · no writes · 09:31:12 · write to search-api held for approval · owner: platform
models
one metered connection · claude, gpt, bedrock · spend by team, agent, and service · per-agent budgets · caps enforced before the call · no key sprawl · one place to rotate and revoke · model choice per task · not per team, per agent

Trusted by teams that run production at scale

AgeroCommonwealth BankDeepHealthEverPureKAi
The production loop

One agent. The whole production loop.

The Production Ops Agent runs on one governed platform that queries your telemetry in place, remembers every investigation with no bulk telemetry retention, and stages every action for your engineers to approve.

01 / PREVENT
30-60minutes of early detection

The pages mostly stop before they start

The Agentic Reliability Center filters alert storms and fixes the underlying signal upstream, so the noise never reaches you. It also surfaces the blind spots: services with no owner, no alert, no runbook.

02 / RESOLVE
94%RCA accuracy, root cause in under 5 minutes

One investigation, one answer

The agent does the digging a war room would take hours to finish, then hands your team the root cause, the offending commit, and a proposed fix in under five minutes. Your engineers review and approve, instead of hunting.

03 / OPERATE
60%+lower incident management costs

The time comes back to you

40% of ops engineering capacity returned, and it goes to the roadmap. Between incidents the agent trims cost, captures every fix, and rolls each incident into the leadership view.

See the platform
In production

What NeuBird does, live on your stack.

Watch what the Production Ops Agent does when production breaks: it detects early, resolves fast, and keeps operating between incidents.

80% fewer P1 war rooms

Detect earlyBefore the war room

NeuBird catches silent service drift and missing SLOs before the alert storm, so the page never turns into an all-hands incident.

RCA in under 5 min at 94% accuracy

Resolve fastRoot cause, staged fix

NeuBird investigates across 15+ sources in parallel, isolates the causal chain, and stages the exact fix for your on-call to approve.

~10% of alternative cost

Operate continuouslyBetween incidents

NeuBird prunes noisy telemetry, tracks recurring cross-service patterns, and attributes model spend back to the team that drove it.

The production harness

Reliable ops automation needs more than an API key.

Teams across engineering are adopting frontier models and IDE assistants like Claude and Cursor to move faster. But when production is on fire, the bottleneck is never querying a model. It is the operational harness required to reason across infrastructure safely.

Connecting tools is just day one

Pointing an agent at raw metrics, logs, and traces quickly floods context windows with uncurated noise. Keeping connectors, schemas, and rate limits maintained across 50+ cloud services and APM vendors turns into a full-time infrastructure project.

Domain knowledge is the true moat

Off-the-shelf models do not inherently understand cross-cloud topologies, upstream dependencies, or the blast radius of a rollback. Operational context takes years of telemetry modeling and causal correlation that cannot be prompted in a single turn.

The amnesia tax

When triage happens in one-off terminal sessions or disjointed chats, institutional memory vanishes the moment the incident closes. Without a centralized memory layer, teams burn cycles, and model budgets, re-diagnosing the same failures month after month.

Earned autonomy and safety

Moving from passive suggestions to automated remediation requires audited guardrails. NeuBird establishes clear policy gates, Suggest, Recommend, Act, so your team retains incident ownership while internal tools safely interact with production.

The model was never the problem. Production needs a governed harness around it, and that is exactly what NeuBird runs as a service.

What a Production Ops Agent is
BYOB

Bring your own business knowledge.

Your operational playbook is your team's hard-earned advantage. NeuBird preserves it, sharpens it, and puts it to work.

Zero-copy, in-place querying

We do not ingest your logs or replicate your data. NeuBird acts on the live telemetry where it already sits, with no bulk telemetry retention.

Curated context over token waste

Raw dumps burn budgets. NeuBird curates the operational state before it calls a model, so context is passed cleanly without multi-agent token sprawl.

Self-updating memory

When your on-call approves a resolution, NeuBird commits the causal chain to memory. The next time related symptoms emerge, that institutional knowledge is surfaced automatically.

Leverage, not replacement

The Prod Ops Agent does the hunting. Every action waits for your approval.

NeuBird does not run behind your back or displace your engineers. It correlates the causal chain across fragmented tools and stages the remediation, then leaves the final decision where it belongs.

Operational reasoning

In-house scripts & standalone LLMs
Fragile integrations that require constant re-engineering
Pure LLM proxies / gateways
Routes tokens, with zero visibility into operational topology
NeuBird, the Production Ops Agent
Deep causal reasoning across 15+ sources in parallel

Incident memory

In-house scripts & standalone LLMs
Ephemeral; restarts investigation on every alert
Pure LLM proxies / gateways
None; sessions clear once the prompt completes
NeuBird, the Production Ops Agent
Retains versioned conclusions and evidence without storing telemetry

Extensibility (MCP)

In-house scripts & standalone LLMs
Must manually wire individual tool connectors
Pure LLM proxies / gateways
Limited to API-key metering and routing
NeuBird, the Production Ops Agent
Native MCP hub: custom agents inherit shared memory and context on day one

Incident governance

In-house scripts & standalone LLMs
High-risk autonomous execution without safeguards
Pure LLM proxies / gateways
Out of scope
NeuBird, the Production Ops Agent
Suggest, Recommend, Act: human review on every production write
One agent, every surface

The same investigation, wherever your team already works.

From a native desktop co-pilot to the Slack channel where the incident gets reported, NeuBird brings the full investigation to the surface your team is already in.

SURFACE / 01Live operational context
Desktop co-pilot

A native workspace that runs local tools and investigates alongside you.

SURFACE / 02Live operational context
In your Slack channels

Finds root cause in minutes, creates a PR, and reports back for approval.

Explore every interface
Trust by architecture

Nothing executes without an approval the audit trail can show.

Suggest

Policy 1

Observes and proposes. Blind spots, drift, and risk surface in the memory. No state changes.

Recommend

Policy 2

Investigates in parallel and presents a root cause with cited evidence and a staged fix. Still no state changes.

Act

Policy 3

Gated execution through your own tooling. Every action waits for a human approval, and the audit trail shows who gave it.

  • Runs in your environment
  • No bulk telemetry retention
  • Human approval on every action
  • One SOC 2 Type II audit trail
Customer proof

Teams that run production on NeuBird.

Our team was able to get up and running with NeuBird rapidly. It is like having an always-on AI SRE that delivers real-time incident diagnosis and actionable fixes 24/7, saving our engineers hours of troubleshooting and improving service quality for our customers.
Madhu Jahagirdar
Madhu Jahagirdar
VP of Cloud, Technology & Product, DeepHealth
DeepHealth
<5 min
to root cause, saving hours of troubleshooting on every incident
The question the CIO cannot answer today

And who approved what they did last week? NeuBird is the one governed center that can answer, for every agent, including its own.