Now Live: Self-Service Trial for Autonomous Incident Resolution

For years, enterprise IT teams have lived with an uncomfortable truth: incident resolution still takes too long, and root-cause analysis remains too manual.

Even with strong observability, detailed logs, and mature cloud monitoring, the most time-consuming part of operations hasn’t changed — diagnosing issues and uncovering the true root cause. Engineers lose hours correlating signals, combing through dashboards and logs, and validating assumptions under pressure. Small delays often cascade into repeat incidents or even outages.

I’m excited to share the self-service free trial of Hawkeye, your 24×7 on-call AI SRE. Teams can now add agentic-AI-powered incident resolution into their existing IT workflows and go from sign-up to their first autonomous investigation in minutes.

This launch marks an important milestone: making autonomous root-cause analysis and resolution accessible to teams without lengthy onboarding, heavy integration cycles, or upfront cost.

Why Self-Service Matters for Modern IT

In modern systems, seconds matter — not just to uptime, but to customer experience, developer velocity, and business continuity.

Yet most incident workflows still depend on human-driven triage:

• Dashboards full of signals but few real answers

• Separate teams investigating different layers

• Manual correlation that drags from minutes into hours

• Recurring incidents traced to symptoms rather than root causes

As I’ve seen across global businesses, the issue isn’t a lack of tools or telemetry. It’s the gap between visibility and action.

That’s the gap Hawkeye was built to close.

With this new self-service experience, AWS customers can onboard Hawkeye into their environment in minutes and immediately begin receiving real-time diagnosis, root-cause analysis, and targeted fixes.

Teams no longer need weeks to evaluate autonomous operations — they can experience the impact immediately.

Reducing MTTR Out of the Box

Hawkeye becomes your expert SRE teammate: always on, always reasoning, and always working within the security perimeter you control.

Instant Root-Cause Analysis

Connecting fragmented telemetry, surfacing the underlying issue, and reducing MTTR by up to 90%.

Cutting Through the Noise with Context Engineering

Reasoning across logs, metrics, traces, and infrastructure signals to identify the most probable cause.

Actionable, Targeted Remediation

Guiding teams to the exact fix, backed by domain expertise and your operational context.

24×7 Autonomous Investigation

Diagnosing issues at any hour — without waiting for a human to start the investigation.

This isn’t AI summarizing data. It’s an agentic system investigating incidents end to end –  helping engineers and SREs get to answers faster and reduce the time spent in troubleshooting.

Why Self-Service is Core to Modern IT

Enterprise AI systems traditionally require heavy configuration, extended integration, or upfront investment.

We wanted to remove all of that friction.

With today’s launch:

• Any AWS team can get started in minutes

• The free trial runs unlimited for 14 days

• There are zero fixed subscription fees afterward
  

This is how teams should experience agentic AI: immediate impact on Day 1.

DeepHealth is a great example. Their team onboarded rapidly and saw immediate value. As their VP of Cloud, Technology and Product, Madhu Jahagirdar, shared:

“Our team was able to get up and running with Hawkeye by NeuBird rapidly. It’s like having an always-on AI SRE that delivers real-time incident diagnosis and actionable fixes 24×7 — saving our engineers hours of troubleshooting and improving service quality for our customers.”

This pattern is becoming common: faster investigations, fewer escalations, and engineers freed to focus on building instead of firefighting.

The Next Phase of Autonomous IT

The shift is already underway:

• From manual triage to autonomous investigation

• From alert floods to precise resolution steps

• From firefighting to engineering momentum

Hawkeye’s self-service trial accelerates this shift by removing barriers and letting teams see the value firsthand.

Start the Free Trial

Get started with Hawkeye today and go from sign-up to first autonomous investigation in minutes. Deploy it. Trigger an investigation. Watch it work in real time.

Try Hawkeye Free

The future of incident response is autonomous – and now any AWS team can experience it within minutes.