NeuBird Achieves SOC 2 Compliance: Meet the Most Trusted AI SRE Agent

At NeuBird, trust isn’t just a feature—it’s the foundation upon which enterprise AI must be built. We’re excited to announce that NeuBird has successfully completed its SOC 2 Type II audit, achieving compliance with leading industry standards for customer data security. This milestone validates our foundational approach: building AI agents where security and trust serve as the core design principles.

Reliability and Security as Design Principles

IT incident response teams know the drill: poring over noisy telemetry, hopping between tools, racing against the clock. In these high-stakes moments, trust in your AI teammate is non-negotiable. As NeuBird co-founder and CEO Gou Rao describes in his article, security must be built into every enterprise agent—from access controls to data governance. That’s how Hawkeye was built.

Hawkeye delivers this reliability because trust isn’t bolted on—it’s architected into every component from the ground up:

• Secure, read-only access to your telemetry sources—sensitive data never leaves your environment
• Role-based access controls that inherit your existing permissions systems
• VPC deployment options for strict data residency requirements
• Enterprise-sanctioned connections to your observability and incident management tools

Achieving SOC 2 compliance validates that trust isn’t an afterthought—it’s embedded in every layer of our architecture.

What Is SOC 2 Compliance and Why It Matters

SOC 2 is one of the highest recognized standards for information security compliance worldwide, developed by the American Institute of CPAs. Our audit was completed with Johanson Group LLP, a premier certification body specializing in SOC 2 compliance across industries.

This certification provides enterprise IT leaders with third-party verification that NeuBird maintains:

• Rigorous operational controls and security practices
• Comprehensive data handling and vendor management policies
• The operational maturity necessary for enterprise-grade workloads

Building Trust Into Every Layer of Hawkeye

Achieving SOC 2 compliance represents just one aspect of our comprehensive approach to enterprise reliability. Beyond security controls, Hawkeye delivers reliability through thoughtful design:

Secure Enterprise Connections

Hawkeye integrates with your existing observability and incident management tools through secure, vetted connections—no training required to onboard. As NeuBird cofounder Vinod Jayaraman details in his article on enhancing contextual intelligence, our connector architecture works with your telemetry wherever it lives.

Built for Real-World Enterprise Environments

Unlike cloud-only solutions, Hawkeye operates across hybrid and multi-cloud environments where organizations actually run their critical workloads—adapting to your infrastructure rather than forcing you to adapt to ours.

24/7 Incident Response Excellence

Your AI SRE sidekick is always on-call, picking up alerts immediately and delivering real-time root cause analysis before your IT team even logs in. This transforms incident response from days of firefighting to minutes of targeted resolution, reducing MTTR by up to 90%.

Ready to Transform Your IT Incident Response?

Hawkeye is now SOC 2 compliant—and ready to work where your team does. Slash MTTR. End alert fatigue. Put a trusted AI SRE agent on your frontlines. Book a demo to see it in action. 

For questions about our SOC 2 report, contact us at security@neubird.ai.