Unleashing Diagnostic Pack Intelligence With GenAI

Diagnostic packages are treasure troves of critical system insights—often trapped behind hours of manual analysis. Hawkeye liberates this valuable data, transforming tedious log investigations into rapid, precise problem-solving. What if you could turn complex diagnostic packages into actionable AI-powered intelligence in minutes?

The Hidden Goldmine in Your IT Operations

Every IT operations team knows the scenario: Your monitoring dashboards are green, but something still isn’t right. The real story often lies buried in diagnostic packages – packed with stack traces, system configs, and those detailed performance metrics – that teams have traditionally had to analyze manually. Until now, this valuable data has remained isolated from modern observability workflows, creating blind spots in incident investigation and resolution.

Bringing GenAI Intelligence to Diagnostic Packs

Support engineers and SREs, here’s to better days ahead! Hawkeye now applies its GenAI-powered intelligence to diagnostic packages, transforming tedious manual analysis into rapid, automated insights. Now you can finally say goodbye to hours of log parsing and hello to quick, precise problem resolution. This capability automates one of your most time-consuming tasks so you can focus on what matters most – both at work and beyond.

With this new capability, Hawkeye now:

• Takes those dreaded diagnostic packages off your plate – let GenAI do the heavy lifting
• Makes sense of the chaos by connecting the dots between your ticket context and diagnostic data
• Delivers answers you can trust, backed by comprehensive analysis across all your data sources

See It In Action: Diagnostic Pack Issue Decoded 

Here’s a common support scenario: A “users can’t submit orders” ticket arrives with a massive diagnostic package attached. Our very own Grant Griffith demonstrates how this typical investigation transforms from a potential day-ruiner into a quick win. In the video below, watch how Hawkeye turns what used to be hours of log-diving into minutes of precise analysis. No more lost evenings, no more context-switching headaches – just precise, actionable insights from your diagnostic data.

Watch how Hawkeye:

• Quickly identifies the interaction between two services – orders and billing
• Pinpoints the root cause: a billing service memory error triggered by excessive retries 
• Generates a comprehensive RCA document in seconds, complete with a detailed report of the incident and technical recommendations to prevent such issues in the future.

The entire process – from uploading the diagnostic package to having a complete RCA ready for the ticket – takes just minutes, transforming what could have been hours of log analysis.

Welcome to Better Days in IT Operations

IT teams know the scenario all too well – poring over massive diagnostic packages, knowing the answer is in there somewhere. Hawkeye turns those moments of frustration into quick wins. With their GenAI teammate onboard, ITOps teams gain instant insights from every investigation, resolving incidents faster and focusing their expertise on strategic initiatives.

Book a demo  to learn how Hawkeye can transform those diagnostic package challenges into opportunities to shine.