Flexible Pricing Without Hidden Fees
Simple, Predictable Pricing for AI Powered Production Operations
Unlimited alerts are always included. You only pay when agents actively investigate incidents, perform analysis, or answer questions.
No ingest fees. No storage fees. No surprise bills.
Book a Demo →Get started quickly. Scale confidently.
Start free with no trial deadline. Pricing grows with your operations.
Pay-as-you-go
For teams preferring flexible, consumption-based pricing with no monthly commitment.
- SaaS deployment
- Purchase credits as needed
- Unlimited alerts included
- Up to 5 users
- 1 project
- Slack & Teams connections included
- MCP access
- In-product support
- VPC/VNET deployment
- 24/7 enterprise support
No monthly commitment. Pay only for what you use.
Standard
Built for startups and growing operational teams.
- SaaS or customer VPC/VNET deployment
- 100 credits/month included
- Unlimited alerts included
- 20 users
- 3 projects
- Slack & Teams connections included
- MCP access
- 24/7 enterprise support
- 30 days historical storage
- SOC 2 Type II certified
Scale operational investigations confidently.
Enterprise
Tailored for large-scale operations with unlimited users and projects.
- SaaS or customer VPC/VNET deployment
- Purchase credits as needed
- Unlimited alerts included
- Unlimited users
- Unlimited projects
- Slack & Teams connections included
- MCP access
- 24/7 enterprise support
- Unlimited historical storage
- SOC 2 Type II certified
Standardize AI-driven operations across the enterprise.
Example
How Many Credits Do I Need?
Credits scale with the volume of alerts and investigations across your environment. These examples provide a general guideline to help estimate monthly usage.
| Monthly Alerts | Recommended Credits |
|---|---|
| 1,000 alerts/month | ~100 credits/month |
| 10,000 alerts/month | ~1,000 credits/month |
| 50,000 alerts/month | Custom enterprise pricing |
How Credits Work
One Credit System Across Every Agent
Credits power investigations, analysis, and AI driven operational workflows.
| Agent | Credit Usage | What it Does |
|---|---|---|
| Triage Agent | Included | Always on alert monitoring and prioritization |
| Investigation Agent | 1 credit/run | Root cause analysis and remediation guidance |
| Analyst Agent | 1 credit/run | Cost optimization, risk analysis, health checks |
| Cluster Agent | 2 credits/run* | Investigates groups of related alerts and services |
| Discovery Agent | 1 credit/10 runs | Conversational telemetry search and answers |
The Triage Agent is always included and continuously monitors alerts without consuming credits. Credits are only used when NeuBird AI agents actively investigate, analyze, or answer operational questions. * Analyzes ~5 alerts per run.
Enterprise Credit Blocks
Scale Credits as You Grow
| Credit Blocks | Credits | SaaS Price/Credit | VPC/VNET Price/Credit |
|---|---|---|---|
| 1 Block | 5,000 | $10 | $5 |
| 2 Blocks | 10,000 | $9.50 | $4.75 |
| 3 Blocks | 15,000 | $9.00 | $4.50 |
| 5 Blocks | 25,000 | $8.50 | $4.25 |
| 10 Blocks | 50,000 | $8.00 | $4.00 |
| 20+ Blocks | 100,000+ | $7.50 | $3.75 |
Credit Blocks are annual commitments. Platform fee + credits = your ACV
FAQ
Common questions
Are alerts charged separately?
No. Unlimited alerts are always included in every plan. You never pay for alert volume.
What consumes credits?
Credits are consumed when NeuBird AI agents actively investigate incidents, perform analysis, or answer operational questions. The Triage Agent runs continuously without using credits.
Does the Triage Agent use credits?
No. The Triage Agent is always included and continuously monitors and prioritizes alerts without consuming any credits.
What happens if I run out of credits?
You can purchase additional credits at any time. Your Triage Agent continues to monitor alerts even if you run out of investigation credits.
How many credits would a scenario with 10,000 alerts/month look like?
With 10,000 alerts/month, you would typically need approximately 1,000 credits/month, depending on your investigation patterns and automation level.
Can I deploy NeuBird AI inside my own cloud environment?
Yes. Pro and Enterprise plans support deployment in your own VPC or VNET, keeping all data within your security boundary.
Is NeuBird AI SOC 2 compliant?
Yes. NeuBird AI is SOC 2 Type II certified and maintains enterprise-grade security and compliance standards.
Does telemetry leave my environment?
With VPC/VNET deployment, your telemetry data stays within your environment. Only metadata required for agent coordination leaves your boundary.
What connections are supported?
NeuBird AI connects natively with 20+ tools including AWS CloudWatch, Datadog, PagerDuty, ServiceNow, Slack, Microsoft Teams, and more.
How do I estimate credit usage?
Credit usage depends on alert volume and investigation frequency. As a guideline: 1,000 alerts/month typically needs ~100 credits, 10,000 alerts needs ~1,000 credits.
What is included in the 14 day free trial?
The free trial includes 50 credits, up to 5 users, 1 project, Slack & Teams connections, and 14 days of historical storage. No credit card required.
Can you change plans later?
Yes. You can upgrade or adjust your plan at any time. Contact our team to discuss the best options for your needs.
How do we get enterprise pricing?
Contact our sales team for a custom quote based on your specific requirements, deployment preferences, and scale.