NeuBird Named Gartner® Cool Vendor: Building the Future of ITOps with the GenAI Teammate

We wrapped up 2024 with back-to-back exciting news: NeuBird was named in the Gartner® Cool Vendors™ in IT Operations Leveraging Generative AI Report, followed by our funding round led by Microsoft’s M12 venture fund. As we settle into 2025, I want to dive deeper into what makes our approach to IT operations truly “cool” and why Gartner’s recognition signals an important shift in enterprise IT.

The ITOps Paradox

Today’s IT operations face an interesting paradox. We have more observability tools and data than ever before, yet this wealth of information in addition to the increasing complexity of our enterprise tech stack often makes it harder to quickly identify and resolve issues. For enterprise SRE teams, this can feel like trying to find a needle in a haystack.

IT leaders need an innovative solution that allows their teams to identify and diagnose issues faster and more easily, continue to deliver improved SLAs to their business partners and find a way to make SREs’ lives better.

From Data Overload to Insight

A typical enterprise cloud environment produces millions of monitoring data points across thousands of resources. While observability tools give us visibility into this data, they don’t help with the analysis – that’s still left to human engineers who must manually correlate information across multiple platforms and tools, and across the various layers of the tech stack.

This is exactly why Hawkeye was built. As Gartner mentions in the report, Hawkeye performs “problem identification, correlation and resolution by responding to alerts and processing human input, resulting in actions to resolve an issue.” It’s designed to augment human operators by handling the heavy lifting of data analysis and correlation across multiple tools and systems.

Enter: The GenAI Teammate for IT Operations

Hawkeye by NeuBird is a first-of-its-kind GenAI-powered ITOps engineer that works alongside IT teams. By integrating with your existing tech stack and observability tools, it uses GenAI to analyze IT telemetry data transforming how teams handle incidents and manage their IT operations.

1. Redefining ITOps with AI – SRE Collaboration

With the number of monitoring and alerting tools out there, the last thing IT teams need is another tool. Hawkeye fundamentally transforms how IT operations teams manage IT incidents. As the GenAI teammate for ITOps engineers, Hawkeye works alongside your team as a true colleague, not just another tool. This means:

• Providing narrative analyses that match human thought processes
• Offering contextual recommendations based on your specific environment
• Learning and adapting to your team’s practices and needs
• Handling multiple incidents in parallel while maintaining context

2. Breaking Down Tool Silos- No More Dashboards

Traditional IT operations require constant switching between monitoring tools, ticketing systems, and documentation. Hawkeye’s innovative approach:

• Integrates seamlessly with your existing tech stack
• Correlates data across platforms, and layers of your IT stack, in real-time
• Provides unified analysis leveraging data from your observability and incident management tools of choice

3. Bringing a New Level of Intelligence to Cloud Operations

While many solutions focus on automating specific tasks, Hawkeye brings a new level of intelligence to cloud operations:

• It is your 10X SRE with expertise across the tech stack thats on your incident management roster 24X7
• Continuously learns from your environment and instantly masters new tools and technologies
• Enables teams to handle growing complexity, helping engineers save time so they can focus on design and innovation

The Impact

Instant Problem Diagnosis

Deliver and document root cause analysis (RCA) in just a couple of minutes.By taking away the busy-work, your AI teammate gives human engineers time back to focus on design and strategic initiatives. 

Reduce MTTR up to 90%

Issues that once took hours or days to resolve are now addressed in just a couple of minutes improving SLAs and reducing downtime

24×7 Incident Response

Hawkeye is always on your incident response roster, helping SREs address issues efficiently and effectively. It can also handle concurrent issues in parallel.

Looking Ahead

Being recognized as a Cool Vendor validates our vision, but this is just the beginning. We’re continuously enhancing Hawkeye’s capabilities to:

• Pioneer new ways of making complex IT operations more manageable
• Expand integration across the enterprise IT ecosystem
• Deepen collaboration features between human engineers and AI

Check out Hawkeye’s 2025 predictions to see what the future of GenAI holds.

Join Us in Transforming IT Operations

We invite you to discover why Gartner recognized our innovative approach and how Hawkeye can transform your IT operations. Connect with a NeuBird team member to learn more.

Gartner, Cool Vendors in IT Operations Leveraging Generative AI, By Cameron Haight, Padraig Byrne, 25 October 2024

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