Enhance DataDog with Autonomous AI SRE Investigation
While DataDog Bits AI is in early access with limited features, Hawkeye AI SRE is generally available, delivering autonomous incident investigation across your entire suite of observability tools beyond DataDog. Available in DataDog Marketplace, Hawkeye empowers observability and SRE teams to accelerate incident resolution across multiple enterprise tools.
Why teams use Hawkeye with DataDog
Resolve incidents across all your tools, not just DataDog
Unlock AI incident resolution workflows across Datadog, PagerDuty, ServiceNow, and other ITSM tools for holistic observability and incident management.
Reduce MTTR by up to 90%
Stop wasting time gathering context. Hawkeye eliminates manual alert triage and context gathering with AI-powered investigation workflows that pinpoint root causes instantly. Real customers have achieved 90% reduction in Mean Time to Resolution—your SREs focus on fixing issues, not investigating them.
Reduce SRE Burnout
Eliminate time-consuming context gathering with agentic AI workflows, empowering your SREs to focus on innovation and problem-solving.
Keep your DataDog data private and secure
All sensitive telemetry stays within your DataDog ecosystem. Hawkeye uses read-only access with SOC 2 Type II compliance, role-based permissions, and VPC deployment options. Your observability data never leaves your infrastructure while you get AI-powered incident investigation.
How it works
Connect Datadog to Hawkeye
Install Hawkeye directly from the Datadog Marketplace. Follow our DataDog integration guide to connect using API key authentication. No agents, no complex configuration.
Hawkeye investigates automatically when alerts fire
Set up automated investigation sessions that start the moment a Datadog monitor triggers. Hawkeye collects telemetry from Datadog and your other connected platforms, correlates data across your stack, and surfaces the root cause before your on-call engineer even starts responding.
Continuous, real-time diagnosis
Hawkeye constantly watches Datadog telemetry. It identifies incidents, traces their cause, and analyzes dependencies across your infrastructure, applications, and services without delay.
Get clear answers
When an alert hits, Hawkeye combines Datadog metrics, deployment data, and application logs to explain what happened and why. You can also ask follow-up questions like “What caused the latency spike at 3 p.m.?” and get evidence-backed answers drawn from your entire observability stack.
DataDog + Hawkeye AI SRE Use Cases
Investigate API latency before anyone wakes up
When Datadog APM shows a latency spike, Hawkeye steps in immediately. It reviews Datadog traces, matches them with AWS CloudWatch metrics, identifies the slow database query, and posts the root cause directly to your Slack incident channel. Your on-call engineer sees the fix before even opening a laptop.
Cross-platform incident resolution without manual correlation
Your Datadog dashboard shows CPU spikes, Kubernetes shows CrashLoopBackOff, and end users see HTTP errors. Hawkeye investigates across all data sources and explains what happened. You get a result like “The 2:14 a.m. deployment introduced a memory leak in service X, affecting eight containers.” Complete context, no cross-checking required.
Reduce alert fatigue with intelligent automation
Not every DataDog alert needs an engineer’s investigation. Configure Hawkeye to automatically investigate common alerts, filter false positives, and only escalate real incidents. Your team focuses on critical issues while Hawkeye handles time consuming investigations.
Accelerate incident response across ServiceNow and PagerDuty
When Datadog alerts create tickets or escalations, Hawkeye enriches them with root-cause analysis and recommended actions. Responders get full context immediately instead of spending time gathering metrics and logs from multiple dashboards.
Integration Help
Need help to set up the connection? Follow our detailed Datadog integration setup guide or find out more in the DataDog Marketplace
Frequently Asked Questions
Bits AI SRE is an autonomous AI-agent inside Datadog that, when an alert fires, immediately investigates the underlying telemetry, generates and tests root-cause hypotheses, and can even draft status updates and post-mortems. While DataDog Bits AI is in early access with limited features, Hawkeye AI SRE is generally available, delivering autonomous incident investigation across your entire suite of observability tools beyond DataDog.
Datadog Bits AI SRE is Datadog’s built-in AI assistant designed to investigate alerts and provide insights within the Datadog platform.
Hawkeye by Neubird is an Agentic AI SRE platform that works alongside Datadog to automate incident investigations across your entire observability ecosystem. It connects Datadog telemetry with data from AWS, Azure, ServiceNow, and other platforms, giving teams complete operational context beyond a single monitoring tool.
Hawkeye uses agentic AI workflows to instantly analyze Datadog telemetry and other observability data to diagnose root causes and automate resolution, often cutting MTTR by up to 90% by removing manual alert triage delays.
Hawkeye has achieved SOC 2 Type II compliance. It provides secure, read-only access to your telemetry data that remains within your DataDog environment and never leaves your infrastructure. Hawkeye supports role-based access control integrating with your existing permission systems, offers VPC deployment options for strict data residency compliance, and uses enterprise-approved connections to your observability and incident management tools.
Security and reliability are architected into every layer of Hawkeye, giving enterprises confidence that sensitive data stays private and protected while enabling powerful autonomous incident resolution. Read more about NeuBird’s SOC 2 compliance.
Datadog is an observability company that gives DevOps, SRE, and security teams real-time visibility into system health and reliability. It helps engineering and operations teams monitor infrastructure, troubleshoot issues, and optimize performance in real time.
Resources
Transforming Datadog and PagerDuty Integration and Workflows with GenAI: Every Minute Counts in Incident Response
SRE teams waste valuable time gathering context before resolving incidents. Hawkeye streamlines this process by automatically analyzing data across Datadog, PagerDuty, and other observability tools, delivering instant insights. This shift reduces MTTR, prevents burnout, and lets engineers focus on strategic improvements.
Use GenAI to Power Your Datadog and ServiceNow Integration and Workflows for Faster Incident Resolution
Incident response dominates 70% of an SRE team's workload, with fragmented observability across tools like Datadog and ServiceNow slowing resolution. Hawkeye revolutionizes this process by automating data correlation, pinpointing root causes, and enabling proactive remediation—cutting MTTR and allowing teams to focus on innovation.
NeuBird Achieves SOC 2 Compliance: Meet the Most Trusted AI SRE Agent
NeuBird Achieves SOC 2 Compliance
Trust isn’t an add-on—it’s the core of Hawkeye, our AI SRE agent. Now officially SOC 2 Type II compliant, Hawkeye meets the highest standards for enterprise security and operational excellence. Built with secure, read-only access, role-based permissions, and enterprise-grade integrations, it’s designed for real-world incident response—across hybrid, multi-cloud environments. Ready to see how trust and speed redefine cloud ops?
