Enhance ServiceNow ITSM with Autonomous AI Workflows
While ServiceNow provides comprehensive ITSM capabilities, Hawkeye AI SRE for ServiceNow delivers autonomous incident investigation the moment tickets are created. Hawkeye gathers critical telemetry from your ServiceNow environment and correlates it with monitoring data to provide actionable intelligence, empowering IT service management teams to accelerate incident diagnosis while maintaining your existing ServiceNow workflows and governance processes.
Why SRE teams choose Neubird for ServiceNow enhancement:
- Enterprise-Wide ITSM Intelligence: Unlocks AI incident investigation workflows across ServiceNow, DataDog, PagerDuty, and monitoring tools for comprehensive service management analysis.
- Significant MTTR Reduction: Converts ServiceNow incident tickets into actionable intelligence with up to 90% decrease in Mean Time to Resolution.
- Service Desk Efficiency: Eliminates manual ticket triage and investigation with agentic AI analysis, providing ready-to-go RCA and empowering your IT teams to focus on strategic initiatives.
- Workflow Integration: Seamlessly integrates with existing ServiceNow processes, change management, and approval workflows without disruption to governance.
How Neubird Enhances your ServiceNow environment
- Intelligent Ticket Analysis: Hawkeye automatically analyzes ServiceNow incidents, correlates with monitoring data, and performs autonomous root cause investigation to deliver actionable recommendations.
- Cross-Platform Investigation: Connects ServiceNow tickets with telemetry from DataDog, Splunk, AWS CloudWatch, and other monitoring tools for comprehensive multi-signal analysis.
- Enhanced AI Ops Capabilities: Complements existing ServiceNow AI ops workflows with external monitoring correlation that extends beyond platform-native automation.
- Intelligent Escalation Workflows: Provides complete investigation context and precise corrective action recommendations, enabling faster decision-making and appropriate team escalation.
ServiceNow + Hawkeye AI SRE Use Cases
- Automated Incident Investigation: Hawkeye gathers ServiceNow incident data and correlates with monitoring signals to surface root cause analysis before manual investigation begins.
- Cross-Platform Intelligence: Analyze ServiceNow tickets alongside telemetry from DataDog, Azure or AWS for comprehensive incident context.
- Intelligent Escalation: Automatically route complex incidents to appropriate teams with complete investigation context and actionable recommendations.
- Pattern Recognition: Identify recurring incident types and provide recommendations to reduce repetitive issues within ServiceNow workflows.
Integration Help
Need help to set up the connection? Follow our detailed ServiceNow integration setup guide or or contact our enterprise integration team.
Frequently Asked Questions
How does Hawkeye integrate with existing ServiceNow workflows?
Hawkeye integrates seamlessly with ServiceNow’s incident, problem, and change management processes. It operates as an intelligent automation layer that enhances your existing workflows without requiring changes to your ServiceNow configuration or governance processes.
What types of incidents can Hawkeye analyze in ServiceNow?
Hawkeye can automatically investigate common infrastructure incidents, application performance issues, and monitoring alert-driven problems. It gathers ServiceNow incident data and correlates it with telemetry to provide comprehensive root cause analysis and actionable recommendations while maintaining ServiceNow’s audit trail and approval processes.
Can Hawkeye work with ServiceNow’s AI and automation features?
Yes, Hawkeye complements ServiceNow’s native AI capabilities by providing deeper cross-platform analysis and autonomous investigation workflows. It enhances ServiceNow’s automation with real-time monitoring integration and advanced root cause analysis capabilities.
What is ServiceNow AI agent and how does Hawkeye differ?
ServiceNow AI agents are native platform features that automate workflows within ServiceNow using AI Agent Studio and AI Agent Orchestrator. These agents handle tasks like incident categorization, change management, and internal ITSM automation. Hawkeye differs by providing cross-platform intelligence that correlates ServiceNow data with external monitoring tools like DataDog, AWS CloudWatch, and Azure Monitor, delivering enterprise-wide incident investigation that spans multiple platforms and tools.
What monitoring tools can Hawkeye connect through ServiceNow?
Hawkeye makes it easy to connect the dots between ServiceNow incidents and data from tools like DataDog, Splunk, New Relic, AWS CloudWatch, Azure Monitor, PagerDuty, and other monitoring platforms. For example the DataDog and ServiceNow integration helps you see how DataDog metrics relate to your ServiceNow tickets. And with the Cloudwatch and ServiceNow integration you get deeper insights into AWS-specific incidents in one place
Resources
Use GenAI to Power Your Datadog and ServiceNow Integration and Workflows for Faster Incident Resolution
Incident response dominates 70% of an SRE team's workload, with fragmented observability across tools like Datadog and ServiceNow slowing resolution. Hawkeye revolutionizes this process by automating data correlation, pinpointing root causes, and enabling proactive remediation—cutting MTTR and allowing teams to focus on innovation.
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Tired of 3 AM wake-up calls caused by failed Step Functions workflows? Hawkeye eliminates the guesswork, instantly analyzing failures, correlating AWS events, and delivering proactive solutions. By understanding dependencies, optimizing retry logic, and automating investigations, Hawkeye helps SRE teams move from reactive troubleshooting to proactive reliability.
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Morning login storms overwhelm VDI teams with slow desktops and frustrated users. Instead of hours of manual troubleshooting, Hawkeye rapidly correlates performance data, pinpointing root causes and delivering instant fixes.
