Turn ServiceNow Incidents into Instant Remediation with Agentic AI
Neubird’s Hawkeye integrates directly into your ServiceNow environment, streamlining incident management by automating issue diagnosis, and incident response.
Key Benefits
- Faster Incident Diagnosis: Hawkeye rapidly identifies underlying issues, delivering precise root cause analyses directly into your ServiceNow tickets.
- Reduced Noise, Clearer Priorities: Cut through alert noise—Hawkeye automatically prioritizes incidents based on historical context and real-time analysis.
- Transform Incident Management: Hawkeye picks up incidents automatically and deliver instant diagnosis, freeing SRE teams to tackle strategic initiatives.
How it Works
- Quick Integration: Connect Hawkeye with ServiceNow through an easy-to-configure setup.
- Real-Time Context Gathering: Automatically correlate telemetry data across your IT environment, enriching incident tickets in ServiceNow.
- Immediate Remediation: Receive detailed response actions, with common incidents resolved automatically.
Need help to set up the connection? Follow our detailed ServiceNow integration setup guide.
Resources
Use GenAI to Power Your Datadog and ServiceNow Integration for Faster Incident Resolution
Incident response dominates 70% of an SRE team's workload, with fragmented observability across tools like Datadog and ServiceNow slowing resolution. Hawkeye revolutionizes this process by automating data correlation, pinpointing root causes, and enabling proactive remediation—cutting MTTR and allowing teams to focus on innovation.
Transforming AWS CloudWatch and ServiceNow Integration with GenAI: The Hawkeye Advantage
SRE teams are drowning in cloud complexity, manually correlating CloudWatch metrics with ServiceNow incidents while struggling to keep pace. Hawkeye transforms this reality, acting as a GenAI-powered SRE that automates investigations, connects observability data, and delivers real-time root cause analysis.
Optimizing Splunk and ServiceNow Integration and Workflows with GenAI: From Insight to Action
Alert fatigue and tool fragmentation make incident management overwhelming for SRE teams, forcing them to juggle Splunk for log analytics and ServiceNow for ticketing. Hawkeye transforms this process by acting as an AI-powered SRE, seamlessly integrating these tools, analyzing logs, correlating incidents, and delivering real-time root cause analysis.
Beyond Retry Logic: Mastering Step Functions Error Handling for Mission-Critical Workflows
Tired of 3 AM wake-up calls caused by failed Step Functions workflows? Hawkeye eliminates the guesswork, instantly analyzing failures, correlating AWS events, and delivering proactive solutions. By understanding dependencies, optimizing retry logic, and automating investigations, Hawkeye helps SRE teams move from reactive troubleshooting to proactive reliability.
From Minutes to Moments: Transforming VDI Login Performance with AI
Morning login storms overwhelm VDI teams with slow desktops and frustrated users. Instead of hours of manual troubleshooting, Hawkeye rapidly correlates performance data, pinpointing root causes and delivering instant fixes.
