Transforming VDI Operations with GenAI: The Hawkeye-ControlUp Integration

How VDI teams are revolutionizing their operations with AI-powered analysis

Picture this: It’s Monday morning, and your team is faced with dozens of ControlUp alerts about poor user experience scores across multiple virtual desktop sessions. Your VDI administrators are diving into metrics, comparing performance data, and trying to determine if this is a host-level issue, a network problem, or something else entirely. Meanwhile, end users are reporting sluggish performance, and productivity is taking a hit.

This scenario plays out in enterprises worldwide, where VDI teams struggle to maintain optimal desktop performance while managing increasingly complex virtual environments. ControlUp provides deep visibility into virtual desktop infrastructure, but as environments scale, the sheer volume of telemetry data can become overwhelming for human operators to process effectively.

The VDI Monitoring Challenge

Today’s virtual desktop environments are more complex than ever. With hybrid work becoming the norm, organizations are supporting unprecedented numbers of remote users, each requiring consistent, high-quality desktop experiences. ControlUp captures this complexity with detailed metrics across multiple layers:

• User experience scores
• Application performance metrics
• Resource utilization statistics
• Network latency measurements
• Host and hypervisor metrics
• Login times and session data

While ControlUp excels at collecting and presenting this data, VDI teams often find themselves switching between different views, manually correlating metrics, and spending precious time piecing together the story behind performance issues. The challenge isn’t a lack of data—it’s making sense of it all at scale.

Enter Hawkeye: Your GenAI-Powered VDI Analyst

Imagine a fundamentally different approach to VDI operations. Instead of humans trying to process this flood of information, Hawkeye acts as an intelligent agent that understands the complex relationships in your virtual desktop environment. By integrating directly with ControlUp, Hawkeye transforms how teams monitor, analyze, and optimize their VDI infrastructure.

Beyond Traditional VDI Monitoring

When investigating a VDI incident, Hawkeye’s capabilities extend far beyond basic metric analysis:

• It understands the relationships between hosts, sessions, and applications
• It correlates performance metrics across different layers of the infrastructure
• It recognizes patterns in user behavior and resource consumption
• It identifies the impact of infrastructure changes on user experience
• It spots potential optimization opportunities before they affect users
• It learns from each investigation, building a deep understanding of your specific VDI environment

This analysis happens in seconds, not the minutes or hours it would take a human administrator to gather and process the same information.

The Transformed VDI Workflow

The transformation in daily operations is profound. Traditional workflows require VDI administrators to:

• Monitor multiple ControlUp dashboards
• Switch between different metric views
• Manually correlate performance data
• Document findings and actions taken
• Track down related changes and configurations

With Hawkeye, administrators instead start with a unified view of the issue and all relevant information needed to resolve it. Routine issues come with clear, actionable recommendations, while complex problems include detailed investigation summaries that already factor in data from across your VDI environment.

From Reactive to Proactive VDI Management

The integration of Hawkeye with ControlUp extends far beyond technical efficiency. In today’s competitive landscape, where experienced VDI administrators are both scarce and expensive, organizations face mounting pressure to maintain desktop performance while controlling costs.

Hawkeye fundamentally changes this equation by:

• Automating routine investigations and providing intelligent analysis
• Identifying potential issues before they impact user experience
• Suggesting proactive optimizations based on usage patterns
• Building a knowledge base of environment-specific insights
• Enabling faster onboarding of new team members

For organizations, this translates directly to improved end-user productivity, reduced support costs, and more strategic use of VDI expertise.

The Path Forward

As Hawkeye learns your VDI environment, it moves beyond reactive incident response to proactive optimization:

• Predicting potential performance degradation before users are affected
• Recommending resource allocation adjustments based on usage patterns
• Suggesting configuration improvements for optimal user experience
• Identifying opportunities for infrastructure optimization
• Providing trend analysis for capacity planning

Getting Started

Implementing Hawkeye alongside ControlUp is designed to be straightforward, with immediate benefits:

1. Connect Hawkeye to your ControlUp environment
2. Configure access to relevant metrics and logs
3. Begin receiving AI-powered insights and recommendations
4. Watch as Hawkeye learns and adapts to your specific environment

Transform Your VDI Operations

Ready to revolutionize how you manage your virtual desktop infrastructure? Contact us to learn how Hawkeye can become your team’s AI-powered VDI analyst and help your organization tackle the complexity of modern virtual desktop environments.

Experience the future of VDI operations—where intelligent automation meets human expertise, and your team can focus on innovation rather than firefighting.

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